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Upcoming Webinars


December 2016 Webinar: Reducing Workplace Violence with TeamSTEPPS®

AHRQ is hosting a webinar on Wednesday, December 14 from 1 to 2 p.m. ET. on how teams can manage and care for aggressive and disruptive patients and maintain quality and safety through the integration. The webinar, "Reducing Workplace Violence with TeamSTEPPS®" will feature Mei Kong, R.N., M.S.N., assistant vice president and chief operating officer at New York City Health and Hospitals Coney Island and Joseph Sweeney, director of hospital police and workplace violence prevention coordinator at New York City Health and Hospitals Bellevue. Clinical teams can learn how to reduce risk of injury, meet regulatory standards, and become proactive members of the team by identifying behavioral triggers and underlying emotional or psychological issues that may cause the person in crisis to escalate to violent behavior. Utilizing TeamSTEPPS can help clinical teams apply the knowledge, skills, and attitudes to address difficult situations. At the conclusion of this webinar, participants be able to:

  1. Integrate TeamSTEPPS and nonviolent interventions to improve communication and teamwork for safe management of disruptive and aggressive patients.
  2. Reduce workplace violence through the use of early intervention methods for de-escalation.
  3. Enhance staff and patient experience and satisfaction through building a culture of patient and staff safety.
  4. Increase joy and meaning of work through knowledge, skills, and attitudes.

There is no cost to participate. Click here to register. 

January 2017 Webinar: Brain Based Learning Strategies to Improve TeamSTEPPS® Deployment and High Reliability 

AHRQ is hosting a webinar on Wednesday, January 11 from 1 to 2 p.m. ET. To reliably deliver error free health care to patients, staff must achieve mastery of the information that defines their scope of practice. Oren Guttman, M.D., M.B.A., director of multi-disciplinary team training at UT Southwestern Medical Center, will explain how learning—from the perspective of cognitive neuroscience—is the successful processing of information. This processing includes the encoding and storage of information, the ability of the brain to “make sense” of information, and the ability to retrieve and use the information. Brain Based Learning is the strategy of leveraging our current understanding of the human cognitive architecture to design more successful learning opportunities. This approach can be employed to enhance staff engagement and learning in individual TeamSTEPPS deployment projects to accelerate organizational culture change and high reliability. At the end of this webinar, participants will:

  1. Understand the impact of Cognitive Load Theory in learning.
  2. Appreciate cognitive differences between novices and experts, strategies to accelerate learning, and some related implications.
  3. Understand the role of error management theory as a strategy to accelerate novice learning.

There is no cost to participate. Click here to register.